The Fleet section lists every screen your organization has claimed: what it is assigned, when it last checked in, and whether it has caught up with what it was last told.
Reading a screen’s status
Each screen checks in about every 20 seconds. Its status answers two different questions:
- Is it reachable? When a screen misses check-ins for long enough it is marked offline. Screens ride out short network blips without you noticing — they keep playing from their local copy — so an offline mark means the dongle has genuinely lost power or network.
- Is it current? “Up to date” means the screen reports it is actually displaying the content you last assigned — not that the server sent it. A screen that is downloading a new playlist shows as catching up until the swap happens.
What the TV itself is showing
A screen that has content plays it. It keeps playing through network outages, server trouble and its own restarts, from the copy it holds locally. An error message never replaces what your customers are watching.
So the messages below appear only when there is nothing to play. Each one says what is happening and what will clear it.
The AnySign logo on its own — the screen has just started up. Give it half a minute.
“Add this screen to AnySign”, with a QR code and a short code. The screen is new, or it was removed from your organization. Scan the QR code with your phone to claim it, or enter the code under Claim device in the console — see Getting started.
“No network connection” — or Connected to [network], but there’s no internet, [network] needs a sign-in page, or Can’t reach AnySign right now. The screen has nothing stored yet and cannot reach us to fetch it. The wording tells you where the break is: no wifi at all, wifi that isn’t carrying internet, a guest network waiting for someone to accept its terms, or a problem at our end. The screen retries on its own and needs nothing from you once the network is back.
“Getting your content ready”, with a count like 3 of 7. The screen is downloading what you assigned, and starts playing when the last file lands. Large videos on a slow connection take a few minutes.
“Nothing to show yet” — the screen is yours and nothing is assigned to it, or what was assigned is now empty. Give it a playlist and it starts within about twenty seconds.
“This screen can’t play its content” — everything assigned failed to play. This is almost always a single unusual file; the screen’s page names which one. Re-upload it or take it out of the playlist.
A faint line along the bottom of these screens carries the player version, the network name and a short code. Read it out if you contact support.
These messages appear in the language you set under Fleet → Screen settings, which is also where a screen’s time zone lives.
Screenshots
From a screen’s page, request a screenshot. The dongle captures what it is rendering and sends it back — the console shows you the wall as it really is. This is the tool for “did the new menu make it up?” and for settling whether a screen problem is content or hardware.
Commands
A screen answers a small set of commands from its detail page:
- Screenshot — capture what the panel is showing now.
- Re-fetch content — make the screen re-download what it should be showing. A repair tool for the rare case a device holds wrong bytes; it is not needed for ordinary publishing, which reaches screens on their own check-in.
- Reboot — restart the dongle. Admin only.
Commands are delivered on the screen’s next check-in and their outcome is reported back, so you can see whether a screen actually acted on one. A command an offline screen never picks up expires rather than lying in wait.
Moving a screen or changing its Wi-Fi
A screen can only be told about a new network while it is still online, so add the new place’s network before you unplug it:
- Open the screen’s page and choose Add network on the Wi-Fi card.
- Type the network’s name and password exactly. The screen can’t tell you they’re wrong until it’s there.
- Wait until the Wi-Fi card shows the network as Saved, or as Connected if the screen can already see it. It usually takes about a minute.
- Unplug it, move it and plug it in. It joins the new network by itself, and the Wi-Fi card says Connected.
If the screen can already see the network you add, such as a second network at the same place, it switches right away. If it can’t reach AnySign there within three minutes, it goes back to the network it was on, and the card tells you why: usually the password.
The Wi-Fi card shows one of these statuses for each network you add:
- Waiting for the screen to pick it up — it hasn’t checked in since you added it.
- Saved. The screen joins it when it’s in range — nothing to do until the screen can see it.
- Switching now…
- Connected
- Couldn’t join. Check the password — remove it and add it again with the right one.
- Joined, but couldn’t reach AnySign there, so the screen went back — make sure the network actually reaches the internet, then add it again.
- The screen can’t read its own network. Contact support
- This screen’s player can’t use this kind of network — use a network with a password or an open one. Enterprise (802.1X) networks, the kind that ask for a user name as well as a password, aren’t supported yet.
- The screen couldn’t save it — try adding it again, and contact support if it keeps happening.
- The screen is on this network, so it left it alone — nothing to do. Changing the password of the network a screen is on isn’t possible from the console yet.
- The screen is using this network, so it kept it. Remove it again once the screen is on another network.
- Never reached the screen. Add it again
- Removing when the screen next checks in
To prepare several screens at once, tick them on the Fleet page and choose Add network.
Changing the password of the network a screen is on isn’t possible from the console yet: the screen would drop off before it could be told. If you need to change it, contact support first.
We keep a network’s password only until the screen has it, then delete it. It is never shown again, to anyone.
When a screen goes dark
Check power and network first — the dongle recovers from both on its own the moment they return, and the screen catches up on everything it missed in one check-in. If the TV is on and the network is fine but the screen stays offline, contact support.